Since 2022, vehicles of the HEERO brand have been in commercial use in Europe – in scheduled and on-demand transport, in municipal fleets, in trade, and in logistics. From these years, we know what matters in a service case: short distances, clear responsibilities, and a drive system that rarely needs to visit the workshop.
This is exactly what we are designing the service network of the new HEERO generation for. We are setting up HEERO hubs for all work on the eDrive system and supplementing them with qualified commercial vehicle workshops for everything else. For existing vehicles, the responsible contact person coordinates the work on the eDrive system.
Clear responsibilities in case of service
We distinguish clearly between two types of work. Everything related to the HEERO eDrive system belongs in the hands of a trained HEERO Hub. Brakes, chassis, tires, bodywork, general inspection – all of this can be handled by any commercial vehicle workshop with a qualified person for high-voltage systems.
For you as a fleet manager, this means: day-to-day operations remain with your usual workshop, the drive system lies with specialists. Both are clarified beforehand – not only when a service case arises.
Onboarding: Your direct line to HEERO
Anyone who operates a HEERO fleet has a fixed contact person instead of a waiting loop. We record your service request, classify it and direct it to the right place – hub, workshop partner or remote diagnosis.
During onboarding, we store your locations, application profiles and contact persons. This determines who does what in a service case before the first service case occurs.
Why are you with us today?
Here you will find your first answers quickly and straightforwardly.
The new HEERO generation is emerging.
We will let you know as soon as there is something to show.
HEERO Motors: Your electric vehicles.
Discover the vehicle segments that the HEERO brand stands for: Electric MiniBuses and electric commercial vehicles.
