Service for HEERO 1.0

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A commercial vehicle is only as good as its availability. That is why every vehicle generation requires a dedicated service concept – and why it must be absolutely clear who handles each specific case.

A commercial vehicle is only as good as its availability. That is why every vehicle generation requires a dedicated service concept – and why it must be absolutely clear who handles each specific case.

Responsibilities at a Glance

Vehicles delivered before July 1, 2026

HEERO Motors is not responsible for these vehicles. Warranty, guarantee, and claims from the contracts concluded at that time are directed against the respective contracting company or its court-appointed administrator. For technical support during ongoing operations, TO ZERO is available.

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Converting existing vehicles

Is not part of the HEERO Motors offering. The qualified contact partner is TO ZERO. We will establish the contact without making a profit from it.

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The new HEERO generation

A dedicated service, spare parts, and warranty concept is being developed for the new generation of vehicles. We will present it alongside the official vehicle launch.

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What defines the HEERO brand in terms of service

Discover our diverse support options, which are at your side at all times – from quick help to long-term value preservation. Enabled by TO ZERO.

HEERO Uptime Security - Your Vehicle Availability in Focus

Vehicle availability in focus

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HEERO Service Hubs: Ensuring your vehicles keep driving, not waiting.

A service network that is created where your fleet operates.

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Your Advantage:
Safety & Reliability

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Service and Responsibilities | HEERO Motors
Service and Responsibilities | HEERO Motors

24/7 Availability

Availability around the clock – TO ZERO is ready to assist in the event of driving and charging disruptions.

24/7 Availability

Availability around the clock – TO ZERO is ready to assist in the event of driving and charging disruptions.

Remote diagnostics and on-site service

Remote diagnostics and on-site service – A large portion of cases can be resolved via remote access, with the remainder handled by mobile technicians.

Remote diagnostics and on-site service

Remote diagnostics and on-site service – A large portion of cases can be resolved via remote access, with the remainder handled by mobile technicians.

8-year system warranty

8-year system warranty – The HEERO eDrive systems were delivered with an eight-year or 160,000 km warranty. Claims arising from this must be directed to the contractual partner at that time.

8-year system warranty

8-year system warranty – The HEERO eDrive systems were delivered with an eight-year or 160,000 km warranty. Claims arising from this must be directed to the contractual partner at that time.

Over-the-air updates

Updates over the air – HEERO stands for connectivity. Even the first vehicle generation was already equipped with OTA.

Over-the-air updates

Updates over the air – HEERO stands for connectivity. Even the first vehicle generation was already equipped with OTA.

This expertise directly shapes the service concept of our new vehicle generation.

Why are you with us today?

Here you will find your first answers quickly and straightforwardly.

Service is not an add-on, but part of the product. A commercial vehicle only earns money when it is on the road. That is why the service concept of the new HEERO generation is developed in parallel with the vehicle and not as an afterthought: spare parts supply, diagnostics, workshop access, and software maintenance are all part of the specification. Reliability is the true currency in fleet operations – and service is the part of it that you can plan.

At HEERO Motors, we embrace a comprehensive approach to your service and support. Our services go far beyond vehicle delivery and ensure the longevity and performance of your electric vehicles. From providing essential documents like the user manual and rescue sheet to our nationwide service network with qualified technicians, we are always there for you. We also promote self-service through accessible information and integrate you into our growing ecosystem network that covers all aspects of e-mobility. With our showrooms and specialized setup network, we guarantee that your HEERO is always optimally cared for and meets your specific requirements.

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HEERO Motors: Your electric vehicles.

Discover the vehicle segments that the HEERO brand stands for: Electric MiniBuses and electric commercial vehicles.

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