HEERO Uptime Security

HEERO Uptime Security

HEERO Uptime Security

How vehicle availability was organized at HEERO.

HEERO Hubs und Fachwerkstätten als Service-Points
HEERO Service - relaxed and stress-free with Predictive Maintenance

One HEERO with many helpers in the background

The requirement: Maximum operational readiness for the vehicle with minimal effort for the team. The Service Agents were prepared for any eventuality. The multi-stage service concept secured operational mobility preventively, digitally, personally, and on-site. Error prevention through data analysis, remote access, and support from authorized partners formed the foundation. For vehicles in the existing fleet, TO ZERO is the point of contact.

The quick shortcut for your operational team in the car

Help for HEERO drivers

In every HEERO, the team found a QR code that led to the Drive&Charge Helpline. Detailed self-help descriptions and the direct phone number to the service team were available there.

In addition, the HEERO service concept consisted of five pillars.

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HEERO Motors Service around your vehicle - five steps to heaven
HEERO Motors Service around your vehicle - five steps to heaven

Predictive Maintenance

Prevention through Predictive Maintenance – problems were identified before they even arose. The vehicles transmitted operating data to a service platform, where anomalies and potential issues were detected at an early stage. Patterns were analyzed, risks assessed, and service tasks proactively resolved.

Predictive Maintenance

Prevention through Predictive Maintenance – problems were identified before they even arose. The vehicles transmitted operating data to a service platform, where anomalies and potential issues were detected at an early stage. Patterns were analyzed, risks assessed, and service tasks proactively resolved.

OTA Service (Over The Air)

Updates, diagnostics, and improvements were carried out remotely via the 4G network. Maintenance measures and system adjustments were performed remotely, quickly, and without the need for a workshop visit.

OTA Service (Over The Air)

Updates, diagnostics, and improvements were carried out remotely via the 4G network. Maintenance measures and system adjustments were performed remotely, quickly, and without the need for a workshop visit.

Remote Assistance

Emergency assistance was organized around the clock. For operational questions regarding driving and charging, a simple tip, guide, or targeted query was sufficient. The Drive & Charge Helpline provided solution-oriented support.

Remote Assistance

Emergency assistance was organized around the clock. For operational questions regarding driving and charging, a simple tip, guide, or targeted query was sufficient. The Drive & Charge Helpline provided solution-oriented support.

Flying HEEROs

Quick fixes on site were carried out by mobile technicians. If a problem could not be resolved remotely, experienced technicians with the right equipment came to the vehicle. Remote diagnostics prepared the operations. The goal of the concept: usually, the vehicle is ready for use again within 24 hours.

Flying HEEROs

Quick fixes on site were carried out by mobile technicians. If a problem could not be resolved remotely, experienced technicians with the right equipment came to the vehicle. Remote diagnostics prepared the operations. The goal of the concept: usually, the vehicle is ready for use again within 24 hours.

Roadside Assistance

Support around the clock was also provided for exceptional situations. This included vehicle transport, mobility solutions, rapid repair, and the limitation of downtimes.

Roadside Assistance

Support around the clock was also provided for exceptional situations. This included vehicle transport, mobility solutions, rapid repair, and the limitation of downtimes.

HEERO Motors Service around your vehicle - five steps to heaven
Why are you with us today?

Here you will find your first answers quickly and straightforwardly.

The new generation is getting its own dedicated service concept.

We will present it when we introduce the vehicle.

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HEERO Motors: Your electric vehicles.

Discover the vehicle segments that the HEERO brand stands for: Electric MiniBuses and electric commercial vehicles.

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