HEERO Uptime Security

Every HEERO receives our full attention. Secured five times over, the entire HEERO fleet remains in motion.

HEERO Service - relaxed and stress-free with Predictive Maintenance

A HEERO with many helpers in the background

Our service promise: Maximum commitment for your vehicle - minimal effort for your team.

Your HEERO Service Agents are prepared for all eventualities. The well-thought-out, multi-stage service concept secures your operational mobility - preventive, digital, personal, and on-site.

Whether error prevention through intelligent data analysis, quick help via remote access, or flexible support through authorized partners.

We ensure that your vehicles stay in motion and you can focus on your business. A HEERO as a Software-Defined-Vehicle makes our five-stage service concept possible.

The quick shortcut for your operational team in the car

Help for HEERO drivers

In every HEERO, your team will find a QR code that leads to the HEERO Drive&Charge helpline. Detailed descriptions for self-help and the direct phone number to our service team are available 24/7.

In addition, the HEERO service concept is based on 5 pillars.

Explore services for your fleet

Predictive Maintenance

Prevention through Predictive Maintenance - Avoiding problems before they occur.

Our vehicles continuously send operational data to our service platform - the HEERO Cloud. Based on this, we identify anomalies and potential issues early on, even before they can have a negative impact.

With the help of our Predictive Maintenance, we analyze patterns, assess risks, and proactively resolve service issues, often without you noticing anything. This way, your vehicle remains not only reliably operational but unnecessary workshop visits are avoided from the outset.

Predictive Maintenance

Prevention through Predictive Maintenance - Avoiding problems before they occur.

Predictive Maintenance

Prevention through Predictive Maintenance - Avoiding problems before they occur.

OTA Service (Over The Air)

Updates, diagnoses, and improvements remotely via 4G network.

Many maintenance activities and system adjustments are carried out completely remotely with your HEEROs—quickly, contactlessly, and without a workshop appointment.

HEERO Over-the-Air Updates (OTA) features:

• Update software

• Expand or optimize vehicle functions

• Perform bug fixes

• Read and evaluate system diagnoses

Benefit of your software-defined vehicle: Continuous improvements from our ongoing development work are directly incorporated into the HEERO OTA updates. Your fleet is always up to date!

OTA Service (Over The Air)

Updates, diagnoses, and improvements remotely via 4G network.

Many maintenance activities and system adjustments are carried out completely remotely with your HEEROs—quickly, contactlessly, and without a workshop appointment.

HEERO Over-the-Air Updates (OTA) features:

• Update software

• Expand or optimize vehicle functions

• Perform bug fixes

• Read and evaluate system diagnoses

Benefit of your software-defined vehicle: Continuous improvements from our ongoing development work are directly incorporated into the HEERO OTA updates. Your fleet is always up to date!

OTA Service (Over The Air)

Updates, diagnoses, and improvements remotely via 4G network.

Many maintenance activities and system adjustments are carried out completely remotely with your HEEROs—quickly, contactlessly, and without a workshop appointment.

HEERO Over-the-Air Updates (OTA) features:

• Update software

• Expand or optimize vehicle functions

• Perform bug fixes

• Read and evaluate system diagnoses

Benefit of your software-defined vehicle: Continuous improvements from our ongoing development work are directly incorporated into the HEERO OTA updates. Your fleet is always up to date!

24/7 Remote Assistance

Immediate assistance. Around the clock.

Not every service case requires a technician. Especially for questions about driving and charging, a quick hint, a short instruction, or a targeted inquiry is often sufficient.

Quick immediate assistance around the clock is delivered by the "24/7 Drive & Charge Helpline" with solution-oriented support for the most urgent cases.

24/7 Remote Assistance

Immediate assistance. Around the clock.

Not every service case requires a technician. Especially for questions about driving and charging, a quick hint, a short instruction, or a targeted inquiry is often sufficient.

Quick immediate assistance around the clock is delivered by the "24/7 Drive & Charge Helpline" with solution-oriented support for the most urgent cases.

24/7 Remote Assistance

Immediate assistance. Around the clock.

Not every service case requires a technician. Especially for questions about driving and charging, a quick hint, a short instruction, or a targeted inquiry is often sufficient.

Quick immediate assistance around the clock is delivered by the "24/7 Drive & Charge Helpline" with solution-oriented support for the most urgent cases.

Flying HEEROs

Quick Fixes on site - the Flying HEEROs get your vehicle back on the road quickly.

In rare cases, where a problem cannot be fixed remotely, we rely on our mobile on-site service - the Flying HEEROs. Experienced technicians, with the necessary know-how and equipment, come directly to your vehicle. Thanks to previously carried out remote diagnostics, our technicians already know exactly what to do and are perfectly prepared.

Our promise: At the latest after 24 hours, your vehicle is usually ready for use again. Fast. Efficient. Personal.

Flying HEEROs

Quick Fixes on site - the Flying HEEROs get your vehicle back on the road quickly.

Our promise: At the latest after 24 hours, your vehicle is usually ready for use again. Fast. Efficient. Personal.

Flying HEEROs

Quick Fixes on site - the Flying HEEROs get your vehicle back on the road quickly.

Our promise: At the latest after 24 hours, your vehicle is usually ready for use again. Fast. Efficient. Personal.

24/7 Road Assistance

We are always prepared for unlikely exceptional situations - around the clock. A breakdown at night or difficult circumstances - your safety and that of your employees is important to us:

• Vehicle transport to the nearest service workshop

• Mobility solution for the driver (e.g., hotel transfer, return home, or replacement vehicle)

• Quick repair of your vehicle

• Minimal downtime for maximum operational safety

24/7 Road Assistance

We are always prepared for unlikely exceptional situations - around the clock. A breakdown at night or difficult circumstances - your safety and that of your employees is important to us:

• Vehicle transport to the nearest service workshop

• Mobility solution for the driver (e.g., hotel transfer, return home, or replacement vehicle)

• Quick repair of your vehicle

• Minimal downtime for maximum operational safety

24/7 Road Assistance

We are always prepared for unlikely exceptional situations - around the clock. A breakdown at night or difficult circumstances - your safety and that of your employees is important to us:

• Vehicle transport to the nearest service workshop

• Mobility solution for the driver (e.g., hotel transfer, return home, or replacement vehicle)

• Quick repair of your vehicle

• Minimal downtime for maximum operational safety

HEERO Motors Service around your vehicle - five steps to heaven

Michael Holzwig, HEERO Motors minibus expert

But first you need a HEERO

Write to us, call us, or choose an appointment with our experts. We look forward to your questions.

Get in touch now

HEERO Motors: Your electric vehicles.

Explore our innovative electric buses and versatile electric commercial vehicles, available as new vehicles or through our innovative D2E retrofitting.

View our models